Shipping policy

Thank you for shopping with Shopgots. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how your order is processed, shipped, and delivered after your purchase has been successfully completed.

Once your payment has been been successfully verified, our fulfillment team begins preparing your order for shipment. Most orders are processed and dispatched within 1–3 business days, excluding weekends and public holidays. After your package has been shipped, you will receive a confirmation email containing a tracking number so you can follow your shipment online. Please allow a short period of time for tracking updates to appear in the carrier’s system.

Delivery times may vary based on your location, shipping method, and local carrier operations. Standard shipping typically takes 7–15 business days, while express delivery options may arrive sooner. Please note that these delivery estimates are not guaranteed and may be affected by customs clearance procedures, weather events, transportation disruptions, or other circumstances beyond our control.

All shipping fees are clearly displayed during checkout before your purchase is finalized. Occasionally, Shopgots may provide promotional shipping discounts or free shipping offers, which will be clearly communicated on our website or through special marketing campaigns.

For international orders, customs duties, import taxes, and other government-imposed fees may apply when the package reaches the destination country. These charges are not included in the product price or shipping cost and remain the responsibility of the customer. Because customs regulations differ across regions, Shopgots cannot predict the amount of these charges or provide reimbursement for them.

Customers are responsible for providing accurate and complete shipping information at the time of purchase. Shopgots is not liable for delivery delays, failed deliveries, or returned shipments resulting from incorrect or incomplete address details. If an order is returned to us due to an address issue, additional shipping fees may be required before the package can be resent.

If your order is delayed, lost during transit, or arrives damaged, please contact us promptly at info@shopgots.com. Our support team will coordinate with the shipping carrier to investigate the issue and work toward a timely resolution.

At Shopgots, customer satisfaction is extremely important to us. If you have any questions regarding shipping, delivery, tracking information, or your order status, please contact us at info@shopgots.com. Our team will be pleased to assist you and ensure the best possible shopping experience.